T's & C's - String Lights

Terms & Conditions

STRING LIGHTS

General (String Lights)

Upon agreeing to the estimate via email, text or verbal agreement you are agreeing to these terms and conditions.

As you know, Calgary's weather can change at any moment. As such, we ask your patience and flexibility if we need to reschedule.

Exact times CANNOT be given for your string light installation or take down due to the amount of variables out of our control.

You DO NOT need to be home for your string light installation or takedown during the string light season (September 15th - MARCH 31st).

Please remove all vehicles from the driveway on the day of your string light installation to ensure our crews can work as safely as possible..

Payments (Strings Lights)

Estimates - All estimates are provided as a guide only. While we strive to honor quoted prices, final costs may vary due to unforeseen circumstances such as additional labor, material costs, or site conditions. Any significant changes will be communicated prior to work completion.

Payment Due Date - Full payment is required within 7 days of the date of invoice unless otherwise agreed upon in writing.

Deposits for Large Jobs - A 50% deposit may be required for jobs exceeding $1000, with the remaining balance due upon completion.

Late Payments - Please pay within 7 days of invoice date. If payment isn't made within 14 days of invoice date, a small interest of 3% per annum (pro-ratad) will be added to the overdue amount.

Accepted Payment Methods - We currently accept e-transfer, cheque and cash. Payments can be made by credit card if you agree to pay the processing fees set by your credit card company. All payments must be made in CAD.

Cancellation & Rescheduling - Cancellations made within 2 days of the scheduled service may result in a cancellation fee. Rescheduling is subject to availability.

Warranty (Strings Lights)

Stella Lights provides a 5 year limited warranty on all commercial grade string lights (excluding clips) provided by Stella Lights. Warranty on any non-commercial grade lights is at the discretion of Stella Lights. Warranty periods commence upon completion of the install by Stella Lights.

Install/Labour: We offer a warranty for defects caused by improper installation during the current install period (i.e. from the installation date until December 22nd).

Warranty Limitations

This warranty does not cover damage resulting from:

-Natural disasters, including but not limited to storms, floods, and earthquakes.

-Lightning strikes or power surges.

-Fire, vandalism, or theft.

-Animal interference.

-Improper maintenance, tampering, or unauthorized modifications.

-Removal or installation of string lights by anyone other than Stella Lights.

- Impact of foreign objects such as water and ice damage.

Proper Usage Requirement

-Continuous operation of 12 - 16 hours per day will significantly reduce the lifespan of the product and void the warranty.

-To maximize longevity, lights should be used for no more than 8 hours per day.

Service & Labour

-This warranty covers replacement products only (clips excluded).

-Labor, service calls, or installation fees associated with replacing components may be subject to additional charges.

Manufacturer Changes & Availability

-If versions of our lights are discontinued, Stella Lights cannot guarantee exact replacements. Alternative solutions may be offered at the customer’s expense.

-Should the customer choose to install or remove the lights themselves at any point the warranty is void.

Ownership & Transferability

-This warranty is valid only for the original purchaser and is non-transferable if the lights change ownership.

-Stella Lights shall not be liable for incidental or consequential damages, including but not limited to property damage and loss of lights.

FIX- UPS

Issues unrelated to improper installation or defective products may incur charges for Fix Ups, as described below.

Should the lights or any other product fail we will have a team out to you as soon as possible.

Fix-ups on houses or trees required for reasons other than improper installation or defective product (within the warranty period) shall be subject to a fix-up charge starting at $75.

Should you leave your lights up for longer than 6 months after the install date and the strings come loose from the house/tree(s), stop working or become damaged, dull, bleached or in any other way defective addition fix-up fees will be charged to rectify and/or replace product, prices will vary. Fix-up fees for house lights left up longer than 6 months after install date start at $120 for a one storey and $165 for a two storey house.

Fix-up fees for tree lights left up longer than 6 months after install date will depend on height and condition of each individual tree.

Fix-up on lights not purchased through Stella Lights are subject to additional fix-up rates based on the scope and size of the job.

Photos (String Lights)

Stella Lights installers may take photos of the exterior of your home and submit them to Stella Inc. management for reasons such as training, quality assurance, online and social media marketing and dispute resolution. Feel free to request censorship if you do not wish to have your property photographed for social media or marketing purposes.

Subscribing (String Lights)

By completing any of our online forms you are agreeing to be added to our email subscription list for all services provided by Stella Inc. This will ensure you will receive reminders of service dates and the occasional seasonal promotion for Stella Lights and Stella Windows. You can unsubscribe at any time.