PERMANENT LIGHTS 

 

General (Permanent Lights)

Upon agreeing to the estimate via email, text or verbal agreement you are agreeing to these terms and conditions.

 

As you know Calgary's weather can change at any given moment and as such we ask that you are patient and flexible, we may need to change the date of the intended works.

 

You may need to be home for your Permanent Lighting Installation as we may need access to your garage and attic space depending on agreed installation methods.

 

Please remove all vehicles from the driveway on the day of your Permanent Lighting Installation.

 

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Payments (Permanent Lights)

Estimates - All estimates are provided as a guide only. While we strive to honor quoted prices, final costs may vary due to unforeseen circumstances such as additional labor, material costs, or site conditions. Any significant changes will be communicated prior to work completion.

 

Payment Due Date - Full payment is required within 7 days of  invoice date, unless otherwise agreed upon in writing.

 

Deposits for Large Jobs - A 50% deposit may be required for jobs exceeding $1000, with the remaining balance due upon completion.

 

Late Payments - Please pay within 7 days of invoice date. If payment isn't made within 14 days of invoice date, a small interest of 3% per annum (pro-ratad) will be added to the overdue amount. 

 

Accepted Payment Methods - We currently accept e-transfer, cheque and cash. Payments can be made by credit card if you agree to pay the processing fees set by your credit card company. All payments must be made in CAD.

 

Cancellation & Rescheduling - Cancellations made 2 days of the scheduled service may result in a cancellation fee. Rescheduling is subject to availability.

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The Warranty (Permanent Lights)

Stella Lights provides a lifetime limited warranty on all parts components of the permanent lighting system which utilizes Trimlight products. When used properly, the components in the Trimlight system are designed to last 20 years.

 

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Warranty Coverage Parts and Labour (Permanent Lights)

Parts components: This warranty covers defects in parts components (excluding software) supplied by Stella Lights for a period of 10 years from completion of the installation.

Labour: Stella Lights provides a 6 year labour warranty from completion of installation. 

 

Warranty Limitations

This warranty does not cover damage resulting from:

-Natural disasters, including but not limited to storms, floods, and earthquakes

-Lightning strikes or power surges

-Fire, vandalism, or theft

-Animal interference

-Internet provider or network connectivity issues

-Improper maintenance, tampering, or unauthorized modifications

- Structural or distortion of the property structure

- Impact of foreign objects such as water and ice damage

 

Proper Usage Requirement

-Continuous operation for more than 12 - 16  hours per day will significantly reduce the lifespan of the product and void the warranty.

-To maximize longevity, lights should be used for no more than 8 hours per day.

 

Service & Labour

-Except as stated above in the section entitled “Warranty Coverage Parts and Labour”, this warranty covers replacement parts only.

-Labor, service calls, or installation fees associated with replacing components may be subject to additional charge.

-Manufacturer Changes & Availability

-If Trimlight modifies, discontinues, or replaces system components, Stella Lights cannot guarantee exact replacements. Alternative solutions may be offered at the customer’s expense.

 

Ownership & Transferability

-This warranty is valid only for the original purchaser and is non-transferable if the property is sold.

 

Limit of Liability

-Stella Lights shall not be liable for incidental or consequential damages, including but not limited to property damage, loss of use, or internet connectivity issues related to the system.

 

Photos (Permanent Lights)

Stella Lights installers may take photos of the exterior of your home and submit them to Stella Inc. management for reasons such as training, quality assurance, online and social media marketing and dispute resolution. Feel free to request censorship if you do not wish to have your property photographed for social media or marketing purposes.

 

Subscribing (Permanent Lights)

By completing any of our online forms you are agreeing to be added to our email subscription list for all services provided by Stella Inc. This will ensure you will receive reminders of service dates and the occasional seasonal promotion for Stella Lights and Stella Windows. You can unsubscribe at any time.